How To Fix ICL_PAYMENT002 - The system was not able to create the payment header

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PAYMENT - Message Class for Payments

• Message number: 002

• Message text: The system was not able to create the payment header

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PAYMENT002 - The system was not able to create the payment header ?

  The SAP error message ICL_PAYMENT002 indicates that the system was unable to create the payment header during the payment processing in the Insurance Claims Management (ICM) module. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Configuration: The payment method or payment configuration may not be set up correctly in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the claim or payment documents that prevent the creation of the payment header.
  Authorization Issues: The user may not have the necessary authorizations to create payment headers.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Incorrect Payment Parameters: The parameters used for payment processing may be incorrect or incomplete.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the payment method is correctly configured in the system. This includes checking the payment types, payment terms, and any related settings in the ICM module.
  Ensure that the necessary customizing settings for payment processing are in place.
  
  
  
  Review Data:
  
  Check the claim or payment document for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  Look for any inconsistencies in the data that might prevent the payment header from being created.
  
  
  
  Authorization Check:
  
  Ensure that the user attempting to create the payment header has the necessary authorizations. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context.
  Consult with your technical team to investigate any potential issues with the database or application server.
  
  
  
  Review Payment Parameters:
  
  Double-check the parameters being used for the payment process. Ensure that they are correct and align with the expected values in the system.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to the ICM module and payment processing for any guidelines or best practices.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.