How To Fix ICL_H168 - Enter the second part of the approval number (sub-case reference)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 168

• Message text: Enter the second part of the approval number (sub-case reference)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H168 - Enter the second part of the approval number (sub-case reference) ?

  The SAP error message ICL_H168 indicates that the system requires the user to enter the second part of the approval number, which is often referred to as the sub-case reference. This error typically occurs in the context of handling insurance claims or similar processes where a primary case reference is supplemented by additional identifiers for better tracking and management.
  Cause:
  
  Incomplete Input: The user has not provided the complete approval number, which consists of two parts: the main case reference and the sub-case reference.
  System Configuration: There may be a configuration issue in the SAP system that requires both parts of the approval number to be entered for processing.
  User Error: The user may not be aware that a second part of the approval number is required, leading to incomplete data entry.
  
  Solution:
  
  Enter the Missing Information: Check the documentation or system prompts to find out what the second part of the approval number (sub-case reference) is and enter it in the appropriate field.
  Verify Approval Number Format: Ensure that the format of the approval number being entered matches the expected format defined in the system.
  Consult with Colleagues or Documentation: If unsure about what the second part of the approval number should be, consult with colleagues or refer to internal documentation or guidelines.
  Check System Configuration: If you believe that the system should not require a second part, consult with your SAP administrator or IT support to review the configuration settings related to approval numbers.
  
  Related Information:
  
  SAP Module: This error is typically encountered in modules related to insurance claims processing, such as SAP Claims Management (ICM).
  User Training: Ensure that users are trained on the importance of entering complete approval numbers and the specific requirements of the system.
  Error Handling: If the error persists even after entering the required information, it may be necessary to check for system updates or patches that address known issues with approval number processing.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT department for further assistance.