How To Fix ICL_H166 - Multiple incident types exist for policy product &1. &2 used

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 166

• Message text: Multiple incident types exist for policy product &1. &2 used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H166 - Multiple incident types exist for policy product &1. &2 used ?

  The SAP error message ICL_H166 indicates that there are multiple incident types associated with a specific policy product, and the system is unable to determine which incident type to use. This can occur in the context of SAP's Insurance Claims Management (ICM) module, where different incident types may be defined for various scenarios or products.
  Cause:
  
  Multiple Incident Types: The primary cause of this error is that there are multiple incident types defined for the policy product in question. The system requires a single incident type to process the claim, but it finds more than one option available.
  Configuration Issues: There may be a configuration issue in the system where the incident types are not properly linked to the policy product.
  Data Entry Errors: Incorrect or incomplete data entry when creating or managing the policy product or incident types can lead to this error.
  
  Solution:
  
  Review Incident Types: Check the configuration of incident types associated with the policy product. Ensure that there is a clear and unique mapping of incident types to the policy product.
  Select a Default Incident Type: If applicable, set a default incident type for the policy product to avoid ambiguity.
  Modify Configuration: If multiple incident types are necessary, consider modifying the configuration to ensure that the system can determine which incident type to use based on the context of the claim.
  Data Validation: Validate the data entries for the policy product and incident types to ensure there are no discrepancies or errors.
  Consult Documentation: Refer to SAP documentation or configuration guides for Insurance Claims Management to understand how incident types should be configured and linked to policy products.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing policy products and incident types, such as:
  
  ICL1: Create Incident
  ICL2: Change Incident
  ICL3: Display Incident
  
  
  User Roles: Ensure that the user has the appropriate roles and permissions to view and modify incident types and policy products.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  If the problem persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.