How To Fix ICL_H165 - In the IMG assign an incident type to the policy product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 165

• Message text: In the IMG assign an incident type to the policy product &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H165 - In the IMG assign an incident type to the policy product &1 ?

  The SAP error message ICL_H165 indicates that there is a missing assignment of an incident type to a policy product in the Implementation Guide (IMG) for the Insurance Claims Management (ICM) module. This error typically arises when you are trying to process a claim or incident, but the system cannot find the necessary configuration linking the incident type to the specific policy product.
  Cause:
  The primary cause of this error is that the incident type has not been assigned to the policy product in the configuration settings. This can happen if:
  
  The configuration was not completed during the setup of the Insurance Claims Management module.
  There was a change in the policy product or incident type that was not reflected in the configuration.
  The necessary customizing settings were not transported correctly from the development environment to the production environment.
  
  Solution:
  To resolve the ICL_H165 error, you need to assign the incident type to the policy product in the IMG. Here are the steps to do this:
  
  
  Access the IMG:
  
  Go to transaction code SPRO in the SAP GUI.
  Click on "SAP Reference IMG" to access the Implementation Guide.
  
  
  
  Navigate to the Relevant Path:
  
  Follow the path: Insurance > Claims Management > Basic Settings > Define Incident Types.
  Here, you can see the list of incident types.
  
  
  
  Assign Incident Type to Policy Product:
  
  Navigate to the section where you can assign incident types to policy products. This is usually found under Insurance > Claims Management > Basic Settings > Assign Incident Types to Policy Products.
  Select the relevant policy product and assign the appropriate incident type to it.
  
  
  
  Save Your Changes:
  
  After making the necessary assignments, save your changes.
  
  
  
  Test the Configuration:
  
  After saving, test the configuration by trying to process the claim or incident again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on Insurance Claims Management and the configuration of incident types and policy products.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Incident), ICL02 (Change Incident), and ICL03 (Display Incident) for testing purposes.
  Transport Requests: If you are working in a development environment, ensure that any changes made are included in a transport request for proper migration to the quality and production environments.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying configuration issues.