How To Fix ICL_H165 - In the IMG assign an incident type to the policy product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 165

• Message text: In the IMG assign an incident type to the policy product &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H165 - In the IMG assign an incident type to the policy product &1 ?

  The SAP error message ICL_H165 indicates that there is a missing assignment of an incident type to a policy product in the Implementation Guide (IMG) for the Insurance Claims Management (ICM) module. This error typically arises when you are trying to process a claim or incident, but the system cannot find the necessary configuration linking the incident type to the specific policy product.
  
  Cause:
  The primary cause of this error is that the incident type has not been assigned to the policy product in the configuration settings. This can happen if:
  
  The configuration was not completed during the setup of the Insurance Claims Management module.
  There was a change in the policy product or incident type that was not reflected in the configuration.
  The necessary customizing settings were not transported correctly from the development environment to the production environment.
  
  
  Solution:
  To resolve the ICL_H165 error, you need to assign the incident type to the policy product in