How To Fix ICL_H084 - Diagnosis catalog &1 is not allowed (Customizing internal case type)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 084

• Message text: Diagnosis catalog &1 is not allowed (Customizing internal case type)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H084 - Diagnosis catalog &1 is not allowed (Customizing internal case type) ?

  The SAP error message ICL_H084 indicates that a specific diagnosis catalog is not allowed for the internal case type you are working with. This error typically arises in the context of SAP's Claims Management or Insurance modules, where diagnosis catalogs are used to classify and manage claims or cases.
  Cause:
  The error can occur due to several reasons:
  
  Configuration Issue: The diagnosis catalog you are trying to use is not configured correctly in the system for the specific internal case type.
  Authorization: The user may not have the necessary authorizations to access or use the specified diagnosis catalog.
  Data Inconsistency: There may be inconsistencies in the data setup, such as missing entries in the customizing tables that link diagnosis catalogs to case types.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for Claims Management or Insurance.
  Verify the settings for the internal case type and ensure that the diagnosis catalog is correctly assigned to it.
  If necessary, add the diagnosis catalog to the allowed list for the internal case type.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to access the diagnosis catalog. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Check the relevant customizing tables (e.g., TICL_CATALOG) to ensure that the diagnosis catalog is correctly linked to the internal case type.
  If there are discrepancies, you may need to correct the entries or consult with your SAP Basis or technical team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of your SAP system for any known issues or additional configuration steps that may be required.
  
  
  
  Testing:
  
  After making the necessary changes, test the scenario again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for customizing) or SE11 (for data dictionary) to check the relevant configurations and tables.
  SAP Notes: Search for SAP Notes related to ICL_H084 for any specific patches or updates that may address this issue.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_H084 error message in your SAP system.