How To Fix ICL_CRM002 - Valuation &1 for claim item &2 was not found on the database

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CRM - CM/CRM-Related Messages

• Message number: 002

• Message text: Valuation &1 for claim item &2 was not found on the database

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CRM002 - Valuation &1 for claim item &2 was not found on the database ?

  The SAP error message ICL_CRM002 indicates that the system could not find a valuation for a specific claim item in the database. This error typically occurs in the context of claims management within the SAP system, particularly when dealing with insurance claims or similar processes.
  Cause:
  
  Missing Valuation Data: The valuation data for the specified claim item may not have been created or may have been deleted.
  Incorrect Configuration: There may be configuration issues in the claims management module that prevent the system from retrieving the necessary valuation data.
  Data Inconsistency: There could be inconsistencies in the database, such as missing entries or incorrect links between claim items and their valuations.
  Authorization Issues: The user may not have the necessary authorizations to access the valuation data.
  
  Solution:
  
  Check Valuation Data: Verify if the valuation data for the specified claim item exists in the database. You can do this by navigating to the relevant transaction or table where valuation data is stored.
  Create Missing Valuation: If the valuation data is missing, you may need to create it manually or ensure that the process that generates this data is functioning correctly.
  Review Configuration: Check the configuration settings in the claims management module to ensure that everything is set up correctly. This may involve reviewing customizing settings related to valuations.
  Data Consistency Check: Run consistency checks or reports to identify any discrepancies in the data that may be causing the issue.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to view and manage valuation data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management module.
  SAP Notes: Check for any SAP Notes related to this error message or the claims management module that may provide additional insights or patches.
  Documentation: Review SAP documentation or help files related to claims management and valuation processes for further guidance.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.