How To Fix ICL_CRM001 - Claim item &1 was not found on the database

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CRM - CM/CRM-Related Messages

• Message number: 001

• Message text: Claim item &1 was not found on the database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CRM001 - Claim item &1 was not found on the database ?

  The SAP error message ICL_CRM001 indicates that a claim item specified in a transaction could not be found in the database. This error typically occurs in the context of claims management within the SAP system, particularly in the Insurance or Claims Management modules.
  Causes:
  
  Incorrect Claim Item Number: The claim item number provided may be incorrect or does not exist in the database.
  Data Deletion: The claim item may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary authorizations to view the claim item.
  Database Issues: There could be issues with the database itself, such as corruption or connectivity problems.
  Configuration Issues: There may be configuration settings that are preventing the claim item from being accessed.
  
  Solutions:
  
  Verify Claim Item Number: Double-check the claim item number you are using to ensure it is correct and exists in the system.
  Check for Deletion/Archiving: Investigate whether the claim item has been deleted or archived. If it has been archived, you may need to restore it or access it through the appropriate archive process.
  Review Authorizations: Ensure that the user has the necessary permissions to access the claim item. This may involve checking user roles and authorizations in the SAP system.
  Database Integrity Check: If you suspect database issues, perform a database integrity check or consult with your database administrator to ensure that the database is functioning correctly.
  Consult Configuration Settings: Review the configuration settings related to claims management to ensure that everything is set up correctly.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  Documentation: Refer to SAP documentation or help files related to claims management for additional context and troubleshooting steps.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.