How To Fix ICL_CRM004 - Internal error: Error calling FM ICL_CLAIMS_DETAIL_GET

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CRM - CM/CRM-Related Messages

• Message number: 004

• Message text: Internal error: Error calling FM ICL_CLAIMS_DETAIL_GET

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CRM004 - Internal error: Error calling FM ICL_CLAIMS_DETAIL_GET ?

  The SAP error message ICL_CRM004 indicates an internal error that occurs when calling the function module ICL_CLAIMS_DETAIL_GET. This error typically arises in the context of the SAP Claims Management module, which is part of the SAP Insurance solution.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the claims records that the function module is trying to access.
  Authorization Issues: The user may not have the necessary authorizations to access the data or execute the function module.
  Configuration Issues: Incorrect configuration settings in the Claims Management module could lead to this error.
  System Bugs: There may be bugs in the SAP system or the specific version you are using that could cause this error.
  Performance Issues: If the system is under heavy load, it may lead to timeouts or internal errors when trying to fetch data.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the claims data. Look for any missing or inconsistent entries in the database that could be causing the error.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the claims data and execute the function module.
  Configuration Review: Review the configuration settings in the Claims Management module to ensure they are set up correctly.
  Check for Notes and Patches: Look for SAP Notes or patches related to this error. SAP frequently releases updates to fix known issues.
  Debugging: If you have access to the development environment, you can debug the function module to identify the exact point of failure.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to Claims Management, such as ICL1 (Create Claim) or ICL2 (Display Claim), to see if the error occurs in specific transactions.
  SAP Notes: Search the SAP Support Portal for notes related to ICL_CRM004 or ICL_CLAIMS_DETAIL_GET for any known issues or fixes.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the error. If the problem continues, involving your SAP Basis or technical team may be necessary for deeper investigation.