How To Fix ICL_CORR004 - Correspondence: Subclaim '&1', document number '&2' deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CORR - Message Class for Correspondence

• Message number: 004

• Message text: Correspondence: Subclaim '&1', document number '&2' deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CORR004 - Correspondence: Subclaim '&1', document number '&2' deleted ?

  The SAP error message ICL_CORR004 indicates that a correspondence related to a subclaim has been deleted. This message typically arises in the context of the SAP Claims Management module, where correspondence documents are generated for claims and subclaims.
  Cause:
  The error message can occur due to several reasons:
  
  Manual Deletion: The correspondence document for the specified subclaim was manually deleted by a user.
  System Process: A background job or process may have deleted the correspondence as part of a cleanup or archiving operation.
  Data Integrity Issues: There may be inconsistencies in the database or issues with the data integrity that led to the deletion of the correspondence.
  Configuration Issues: Incorrect configuration settings in the SAP system related to correspondence processing could lead to unexpected deletions.
  
  Solution:
  To resolve the issue, consider the following steps:
  
  
  Check Deletion Logs: Review the system logs to determine when and why the correspondence was deleted. This can provide insights into whether it was a manual action or a system process.
  
  
  Recreate Correspondence: If the correspondence is essential for the claim process, you may need to recreate it. This can often be done through the standard correspondence generation process in SAP.
  
  
  Review User Permissions: Ensure that only authorized users have the ability to delete correspondence documents. This can help prevent accidental deletions in the future.
  
  
  Data Consistency Check: Run data consistency checks in the SAP system to identify and rectify any underlying data integrity issues.
  
  
  Configuration Review: Review the configuration settings related to correspondence processing in the Claims Management module to ensure they are set up correctly.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the ICL_CORR004 message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists or if you are unable to determine the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to manage claims and subclaims effectively.
  SAP Notes: Search for SAP Notes related to the Claims Management module and the specific error message for any known issues or fixes.
  User Training: Ensure that users are trained on the proper handling of correspondence documents to minimize the risk of accidental deletions.
  
  By following these steps, you should be able to address the ICL_CORR004 error and prevent similar issues in the future.