How To Fix ICL_CORR003 - Correspondence: Subclaim '&1', document number '&2' not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CORR - Message Class for Correspondence

• Message number: 003

• Message text: Correspondence: Subclaim '&1', document number '&2' not found

What causes this issue?

Correspondence with the following features could not be found:
Subclaim &V1&
Document number &v2&

System Response

You cannot execute the desired action.

How to fix this error?

Choose an existing dataset in table <AB>ICLDOC</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CORR003 - Correspondence: Subclaim '&1', document number '&2' not found ?

  The SAP error message ICL_CORR003 indicates that a specific subclaim and document number cannot be found in the system. This error typically occurs in the context of the SAP Claims Management module, particularly when dealing with correspondence related to claims.
  Cause:
  
  Incorrect Document Number or Subclaim: The document number or subclaim referenced in the error message may be incorrect or does not exist in the system.
  Data Deletion: The document or subclaim may have been deleted or archived, making it unavailable for correspondence.
  Authorization Issues: The user may not have the necessary authorizations to access the specified document or subclaim.
  System Configuration: There may be configuration issues in the Claims Management module that prevent the system from locating the document.
  
  Solution:
  
  Verify Document Number and Subclaim: Check the document number and subclaim for accuracy. Ensure that they are correctly entered and exist in the system.
  Check for Deletion or Archiving: Investigate whether the document or subclaim has been deleted or archived. If it has been archived, you may need to restore it or access it through the archive.
  Review User Authorizations: Ensure that the user encountering the error has the necessary permissions to access the document or subclaim. This may involve checking user roles and authorizations in the SAP system.
  Consult with IT or SAP Support: If the issue persists, it may be necessary to consult with your IT department or SAP support team to investigate any underlying configuration issues or system errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address known issues.
  Documentation: Review SAP documentation for Claims Management to understand the expected behavior and data flow related to correspondence and claims.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.