How To Fix ICL_CONF_PAY002 - Not compensable; payment for compensation is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_PAY - Configurable Messages for Payments

• Message number: 002

• Message text: Not compensable; payment for compensation is not possible

What causes this issue?

This claim or subclaim is not compensable.

System Response

If a claim or subclaim is not compensable, you cannot create any
compensation payments. However, you can execute payments for expenses.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_DISPLAY OBJECT DOKU ID TX

How to fix this error?

On the <ZK>Payment</> screen, choose </> @18@ <ZK>Delete Payment</>.
Set the compensability at claim header level (<ZK>Claim Overview ->
</>tab page<ZK> Coverage Referral</>) to "Yes".
Set the compensability at subclaim level (relevant subclaim <ZK>->
</>tab page <ZK>Coverage Referral</>) to "Yes" and state an overruling
reason.
You can now create compensation payments.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CHANGE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_PAY002 - Not compensable; payment for compensation is not possible ?

  The SAP error message ICL_CONF_PAY002 indicates that a payment for compensation is not possible because the claim or the specific item in question is not compensable. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  
  Non-Compensable Claim: The claim or item may not meet the criteria for compensation as defined in the system. This could be due to policy terms, exclusions, or the nature of the claim.
  Incorrect Configuration: There may be configuration issues in the system that prevent the claim from being processed as compensable.
  Claim Status: The status of the claim may not allow for compensation payments (e.g., if the claim is still under review or has been denied).
  Missing Information: Required information or documentation may be missing, leading the system to determine that the claim is not compensable.
  
  Solution:
  
  Review Claim Details: Check the details of the claim to ensure that it is indeed compensable. Verify the policy terms and conditions to confirm that the claim falls within the compensable categories.
  Check Configuration: Review the configuration settings in the SAP system related to claims processing. Ensure that the compensation rules are correctly set up and that the claim type is configured to allow for compensation.
  Update Claim Status: If the claim is in a status that does not allow for compensation, update the status as necessary. This may involve completing any required reviews or approvals.
  Provide Missing Information: If there is missing information, gather the necessary documentation and update the claim accordingly.
  Consult Documentation: Refer to SAP documentation or user manuals for specific guidance on handling this error message and understanding the compensability criteria.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.