How To Fix ICL_CONF_INV007 - Claim &1, subclaim &2, item &3, clm itm grp &4: Duplicate invoices exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_INV - Configurable Messages for Invoice

• Message number: 007

• Message text: Claim &1, subclaim &2, item &3, clm itm grp &4: Duplicate invoices exist

What causes this issue?

When an invoice was transferred to a payment proposal, the system
detected that there might be duplicate invoice items.
<ZH>Note:</> The system only displays this message during direct input
processing of a claim. In the application, the system displays a dialog
box.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_DISPLAY OBJECT DOKU ID TX
The individual message categories have the following significance for
this message:
E = error message
The system does not create any payment proposal. The claim is not saved.
W = warning
The system does not create any payment proposal and outputs an error
message with message category "Information" so that the claim can be
saved.
I = information
The system creates the payment proposal, but it automatically creates a
rejection reason for the individual items of the payment proposal.
The information about possible duplicates is saved in the payment items
and can be displayed later during claims processing.
S = success
The system creates the payment proposal in the normal way.
The information about possible duplicates is saved in the payment items
and can be displayed later during claims processing.
- = message is switched off (meaning it is not displayed)
The system creates the payment proposal in the normal way.
Information about possible duplicates is not saved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CHANGE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_INV007 - Claim &1, subclaim &2, item &3, clm itm grp &4: Duplicate invoices exist ?

  The SAP error message ICL_CONF_INV007 indicates that there are duplicate invoices for a specific claim, subclaim, item, and claim item group. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error occurs when the system detects that there are multiple invoices that have been submitted for the same claim item. This can happen due to various reasons, such as:
  
  An invoice was mistakenly submitted more than once.
  Data entry errors where the same invoice is recorded multiple times.
  System issues or bugs that lead to duplicate entries.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Invoices:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ICL_INVOICE) and check for duplicate entries for the specified claim, subclaim, item, and claim item group.
  Review the invoice numbers and dates to confirm which entries are duplicates.
  
  
  
  Remove or Correct Duplicates:
  
  If duplicates are found, determine which invoice should be retained and which should be deleted or corrected.
  If you have the necessary permissions, you can delete the duplicate entries directly from the database. If not, you may need to work with your SAP administrator or support team.
  
  
  
  Review Business Processes:
  
  Investigate the business processes that led to the duplicate submissions. This may involve reviewing how invoices are generated and submitted to ensure that the same invoice is not processed multiple times.
  
  
  
  User Training:
  
  Provide training to users involved in the claims and invoicing process to minimize the chances of duplicate submissions in the future.
  
  
  
  System Checks:
  
  If the issue persists, consider running system checks or consulting with SAP support to identify any underlying system issues that may be causing the duplicates.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL_CLAIM, ICL_INVOICE, and others related to claims processing.
  SAP Notes: Check for any SAP Notes related to this error message or the ICM module that may provide additional insights or patches.
  Documentation: Review SAP documentation on claims processing and invoicing to understand best practices and system configurations.
  
  By following these steps, you should be able to resolve the ICL_CONF_INV007 error and prevent it from occurring in the future.