How To Fix ICL_CF397 - Rule <> 1 in account creation variant &1 (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 397

• Message text: Rule <> 1 in account creation variant &1 (see long text)

What causes this issue?

Rule 1 was not used in the account creation variant.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If rules other than 1 are used, additional regulations that have been
defined in IS-IS-CD apply when you create an insurance object there. If
necessary, change the <DS:DE.CRTVAR_MD> creation variant for automatic
account creation</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF397 - Rule <> 1 in account creation variant &1 (see long text) ?

  The SAP error message ICL_CF397 typically relates to issues encountered during the creation of an account in the context of the SAP Insurance Management module. This error indicates that there is a problem with the configuration of the account creation variant, specifically with the rules defined for the account.
  Cause:
  The error message "Rule <> 1 in account creation variant &1" suggests that the system is expecting a specific rule to be met during the account creation process, but it is not being satisfied. This could be due to:
  
  Incorrect Configuration: The account creation variant may not be properly configured, leading to a mismatch in the expected rules.
  Missing Data: Required fields or data may be missing or incorrectly filled out in the account creation process.
  Validation Rules: The validation rules defined for the account creation variant may not be aligned with the data being entered.
  
  Solution:
  To resolve the ICL_CF397 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the account creation variant in the SAP system.
  Ensure that the rules defined for the variant are correct and align with the business requirements.
  
  
  
  Review Account Creation Variant:
  
  Verify the specific account creation variant referenced in the error message (indicated by &1).
  Check if the rules associated with this variant are correctly set up and if they are being applied as intended.
  
  
  
  Validate Input Data:
  
  Ensure that all required fields are filled out correctly during the account creation process.
  Look for any inconsistencies or missing information that could trigger the validation error.
  
  
  
  Consult Documentation:
  
  Review the long text associated with the error message for additional context and guidance on what might be causing the issue.
  Check SAP notes or documentation related to the specific version of SAP you are using for any known issues or patches.
  
  
  
  Testing:
  
  After making any changes, test the account creation process again to see if the error persists.
  If possible, try creating an account with different data to identify if the issue is data-specific.
  
  
  
  Seek Support:
  
  If the issue cannot be resolved through configuration and data validation, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP Insurance Management.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to account management and configuration in SAP, such as OICL (for Insurance Contract Management).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_CF397 error in your SAP system.