How To Fix ICL_CF394 - Document &1 has been cleared; use the check repository

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 394

• Message text: Document &1 has been cleared; use the check repository

What causes this issue?

The document has already been cleared. For this reason, it is not
possible to undo the payment transaction directly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call the <DS:TRAN.FPCHR>Check Repository</>.
Try to undo the payment transaction there.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF394 - Document &1 has been cleared; use the check repository ?

  The SAP error message ICL_CF394 indicates that a document has been cleared, and it suggests using the check repository to investigate further. This message typically arises in the context of the SAP Insurance Claims Management (ICM) module, where documents related to claims processing are managed.
  Cause:
  
  Cleared Document: The document referenced in the error message has been cleared, meaning that it has been processed and is no longer available for further actions. This could happen due to various reasons, such as the completion of a claim process or a manual clearing action.
  Data Integrity Issues: There may be inconsistencies or issues in the data that prevent the system from processing the document as expected.
  Configuration Issues: Incorrect configuration settings in the ICM module or related components may lead to this error.
  
  Solution:
  
  
  Check Repository: As suggested by the error message, you should use the check repository functionality in SAP to investigate the status of the document. This can help you understand why the document is cleared and if there are any related issues.
  
  Navigate to the relevant transaction code (e.g., ICL_CHECK_REPO) to access the check repository.
  Look for the document number mentioned in the error message and review its status and history.
  
  
  
  Review Document Flow: Check the document flow to see if there are any related documents or processes that might have affected the status of the document in question.
  
  
  Consult with SAP Support: If you are unable to resolve the issue through the check repository, consider reaching out to SAP support for further assistance. They can provide insights based on the specific configuration and data in your system.
  
  
  Review Configuration: Ensure that the configuration settings for the ICM module are correct and aligned with your business processes. This may involve checking settings related to document processing, clearing, and claims management.
  
  
  User Training: If the issue is related to user actions (e.g., incorrect clearing of documents), consider providing additional training to users on how to handle documents within the ICM module.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the ICM module, such as ICL_CHECK_REPO, ICL_DOCUMENT, and others that may help in managing claims and documents.
  SAP Notes: Check for any SAP Notes related to the ICL_CF394 error message. SAP frequently releases notes that address known issues and provide solutions or workarounds.
  Documentation: Review the official SAP documentation for the Insurance Claims Management module to understand the processes and configurations better.
  
  By following these steps, you should be able to diagnose and address the issue related to the ICL_CF394 error message effectively.