How To Fix ICL_CF392 - Enter a payment key &1 (country: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 392

• Message text: Enter a payment key &1 (country: &2)

What causes this issue?

Payment key &v1& does not exist in the Customizing of SAP Collections
and Disbursements (FS-CD).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Enter a different payment key.
In Customizing of FS-CD, create payment key &v1& for the payment method
used (see below "Procedure for System Administration").

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF392 - Enter a payment key &1 (country: &2) ?

  The SAP error message ICL_CF392, which states "Enter a payment key &1 (country: &2)," typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or payment processing. This error indicates that a required payment key has not been entered for a specific country, which is necessary for processing payments correctly.
  Cause:
  
  Missing Payment Key: The primary cause of this error is that the payment key required for the specified country is not entered in the system.
  Configuration Issues: There may be configuration issues in the payment processing settings for the specific country in the SAP system.
  Data Entry Error: Users may have overlooked entering the payment key during the transaction process.
  
  Solution:
  
  
  Enter the Payment Key: 
  
  Navigate to the relevant transaction or screen where the error occurred.
  Look for the field where the payment key should be entered and input the correct payment key for the specified country.
  
  
  
  Check Configuration:
  
  Ensure that the payment keys are correctly configured in the system for the relevant country. This can typically be done by accessing the configuration settings in the SAP system.
  Go to the relevant customizing transaction (e.g., SPRO) and check the settings under the Insurance module for payment processing.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for specific details on the payment keys required for different countries.
  
  
  
  User Training:
  
  If this error is frequently encountered, consider providing additional training to users on the importance of entering payment keys and how to do so correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, it may be necessary to contact SAP support or your internal SAP support team for further assistance.
  
  
  
  Related Information:
  
  Payment Keys: Payment keys are used in SAP to determine how payments are processed and recorded. Each country may have specific requirements for these keys.
  SAP Modules: This error is often encountered in the context of the SAP Insurance (ICL) module, but it may also relate to other financial modules depending on the configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as those related to payment processing or configuration (e.g., OBA3 for payment keys).
  
  By addressing the missing payment key and ensuring proper configuration, you should be able to resolve the ICL_CF392 error effectively.