How To Fix ICL_CF235 - Payment of &1 for &2 for claim &3 not created because of deductible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 235

• Message text: Payment of &1 for &2 for claim &3 not created because of deductible

What causes this issue?

When a payment is created by direct input, a deductible must be
considered. According to the Customizing settings for processing of
deductibles for this payment, payments must not be created.

System Response

The activity is cancelled.

How to fix this error?

To enable you to create this payment in direct input, you must specify
in the Customizing settings whether the deductible should be applied.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_NA_SYSADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE ISIS_PENCIL OBJECT DOKU ID TX
(TICL560)

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF235 - Payment of &1 for &2 for claim &3 not created because of deductible ?

  The SAP error message ICL_CF235 indicates that a payment for a specific claim could not be created due to the presence of a deductible. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error message is triggered when:
  
  Deductible Amount: The claim amount exceeds the deductible limit set in the policy. A deductible is the amount that the insured must pay out of pocket before the insurance coverage kicks in.
  Claim Configuration: The configuration of the claim or policy may not allow for payment to be processed if the deductible has not been met.
  Claim Status: The status of the claim may not be appropriate for payment processing, or there may be other conditions that prevent the payment.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review the Claim Details:
  
  Check the claim amount and the deductible amount associated with the policy.
  Ensure that the deductible has been met before attempting to process the payment.
  
  
  
  Adjust the Deductible:
  
  If applicable, adjust the deductible settings in the policy to allow for payment processing.
  This may involve discussions with the underwriting or policy management team.
  
  
  
  Check Claim Configuration:
  
  Review the configuration settings for the claim type in the SAP system to ensure that they are set up correctly to handle deductibles.
  Ensure that the claim is in a status that allows for payment processing.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or user manuals related to the ICM module for specific guidelines on handling deductibles and payments.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in the ICM module for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Consider training sessions or workshops on SAP ICM to better understand how deductibles and claims processing work within the system.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to process the payment successfully.