How To Fix ICL_CF137 - Cancelation of payment is no longer possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 137

• Message text: Cancelation of payment is no longer possible

What causes this issue?

You tried to cancel a payment. This is no longer possible as the
corresponding document has already been cleared in the Disbursements
system. The system therefore assumes that the payment has already been
executed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF137 - Cancelation of payment is no longer possible ?

  The SAP error message ICL_CF137, which states "Cancellation of payment is no longer possible," typically occurs in the context of the SAP Insurance module, particularly when dealing with payment processing in the context of claims or insurance payments. This error indicates that an attempt to cancel a payment has failed because the payment is no longer eligible for cancellation.
  Causes:
  
  Payment Status: The payment may have already been processed or settled, making it impossible to cancel.
  Time Constraints: There may be a time limit on how long after a payment is made that it can be canceled.
  Business Rules: Specific business rules or configurations in the SAP system may prevent the cancellation of certain types of payments.
  Document Flow: If subsequent documents (like invoices or further payments) have been created based on the original payment, cancellation may be restricted.
  User Permissions: The user attempting to cancel the payment may not have the necessary permissions to perform this action.
  
  Solutions:
  
  Check Payment Status: Verify the status of the payment in question. If it has already been processed or marked as completed, cancellation may not be possible.
  Review Time Limits: Check if there are any time constraints set in the system regarding payment cancellations. If the time limit has passed, cancellation will not be possible.
  Consult Business Rules: Review the business rules configured in the SAP system to understand if there are specific conditions under which cancellations are allowed.
  Document Flow Review: Investigate if there are any subsequent documents that depend on the payment. If so, you may need to reverse or adjust those documents first.
  User Permissions: Ensure that the user has the appropriate permissions to perform cancellation actions. If not, consult with your SAP administrator to obtain the necessary access.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Documentation: Review the SAP documentation related to payment processing and cancellation procedures in the Insurance module.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing payments and cancellations, such as ICL_CLAIM for claims management.
  
  By following these steps, you should be able to diagnose the issue and determine the appropriate course of action regarding the ICL_CF137 error message.