How To Fix ICL_CF135 - Not compensable; payment for compensation is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 135

• Message text: Not compensable; payment for compensation is not possible

What causes this issue?

This claim or subclaim is not compensable.

System Response

You cannot create payments for losses if the claim or subclaim is not
compensable. However, you can create payments for expenses.

How to fix this error?

On the <ZK>Payment</> screen choose @18@ with the quick info text
<ZK>Delete Payment</>.
Set the compensability at claim level (<ZK>Claim Overview </>-> tab page
<ZK>Coverage Referral </>-> field <ZK>
Compensable</>) to "Yes".
Set the compensability at subclaim level (relevant subclaim -> tab page
<ZK>Coverage Referral</> -> field <ZK>Compensable </>, to "Yes" and also
state an overruling reason.
You can now create payments for compensation (losses).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF135 - Not compensable; payment for compensation is not possible ?

  The SAP error message ICL_CF135: Not compensable; payment for compensation is not possible typically occurs in the context of the SAP Claims Management module, particularly when dealing with compensation claims. This error indicates that the system has determined that the claim in question cannot be compensated for some reason.
  Causes:
  
  Claim Status: The claim may not be in a status that allows for compensation. For example, it might be in a status that is still under review or has been rejected.
  Compensation Rules: There may be specific rules or conditions defined in the system that prevent compensation for this particular claim. This could include limits on the type of claim or the amount that can be compensated.
  Missing Information: Required information or documentation may be missing from the claim, which is necessary for processing compensation.
  Policy Limitations: The insurance policy or agreement associated with the claim may have limitations that exclude certain types of claims from being compensated.
  Configuration Issues: There may be configuration settings in the SAP system that are incorrectly set, leading to the claim being marked as non-compensable.
  
  Solutions:
  
  Check Claim Status: Review the status of the claim in the system. Ensure that it is in a status that allows for compensation (e.g., approved).
  Review Compensation Rules: Look into the compensation rules defined in the system. Ensure that the claim meets all necessary criteria for compensation.
  Complete Required Information: Verify that all required information and documentation have been provided for the claim. If anything is missing, gather the necessary information and resubmit the claim.
  Consult Policy Terms: Review the terms of the insurance policy or agreement related to the claim to ensure that it is eligible for compensation.
  Configuration Review: If you suspect a configuration issue, consult with your SAP administrator or technical team to review the settings related to claims and compensation.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about why the claim is not compensable.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on compensation processes and rules.
  User Guides: Look for user guides or training materials specific to your organization’s implementation of SAP Claims Management.
  Support Forums: Consider checking SAP community forums or support channels for similar issues encountered by other users and their solutions.
  SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to your SAP support team for further investigation.