How To Fix ICL_CF115 - Payment record for payment &1, subclaim &2 is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 115

• Message text: Payment record for payment &1, subclaim &2 is empty

What causes this issue?

An empty payment record exists for payment &v2& for subclaim &v1&.

System Response

The system prevents corrupt data from being written to the database.
For this reason you cannot save the
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Note down in detail the last processing steps in creation of the payment
Inform your system administrator

Procedure for System Administrators

INCLUDE FSCM_INFORM_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF115 - Payment record for payment &1, subclaim &2 is empty ?

  The SAP error message ICL_CF115 indicates that there is an issue with a payment record for a specific payment and subclaim, stating that the payment record is empty. This error typically arises in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar financial transactions.
  Cause:
  The error can occur due to several reasons, including:
  
  Missing Payment Data: The payment record for the specified payment and subclaim has not been created or is missing in the system.
  Incorrect Configuration: There may be configuration issues in the claims management settings that prevent the system from correctly processing the payment.
  Data Entry Errors: There could be errors in data entry, such as incorrect payment or subclaim numbers being referenced.
  Incomplete Processing: The payment process may not have been completed, leading to an empty record.
  
  Solution:
  To resolve the ICL_CF115 error, you can take the following steps:
  
  
  Check Payment and Subclaim Data:
  
  Verify that the payment number and subclaim number referenced in the error message are correct.
  Ensure that the payment record exists in the system for the specified subclaim.
  
  
  
  Review Payment Processing:
  
  Check if the payment has been processed correctly. If not, you may need to reprocess the payment or create the payment record manually.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the Claims Management module to ensure that everything is set up correctly for processing payments.
  Consult with your SAP administrator or functional consultant to verify that the necessary configurations are in place.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the system to identify any discrepancies or missing data related to the payment and subclaim.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the ICL_CF115 error for additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error details and any relevant transaction logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL1 (Create Claim), ICL2 (Change Claim), and ICL3 (Display Claim).
  SAP Notes: Search for SAP Notes related to ICL_CF115 in the SAP Support Portal for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.