How To Fix ICL2812 - No claimant exists; choose another option

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 812

• Message text: No claimant exists; choose another option

What causes this issue?

As the inspection location of the damaged vehicle, you chose claimant as
the option. There is no claimant.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose one of the other options:
Policyholder
Loss location
Other

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2812 - No claimant exists; choose another option ?

  The SAP error message ICL2812 ("No claimant exists; choose another option") typically occurs in the context of the SAP Claims Management module. This error indicates that the system cannot find a claimant associated with the claim you are trying to process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Claimant Data: The claimant information may not have been entered or may be incomplete in the system.
  Incorrect Claim Type: The claim type you are trying to process may not be associated with any claimant.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect links between the claim and the claimant.
  Authorization Issues: The user may not have the necessary permissions to view or process the claimant data.
  
  Solutions:
  
  
  Check Claimant Data:
  
  Navigate to the claimant master data in SAP and verify that the claimant exists and is correctly set up.
  Ensure that all required fields are filled out and that the claimant is active.
  
  
  
  Review Claim Type:
  
  Ensure that the claim type you are working with is correctly configured to allow for the associated claimant.
  If necessary, consult with your SAP administrator to verify the configuration.
  
  
  
  Data Consistency Check:
  
  Run any relevant reports or transactions to check for inconsistencies in the claim and claimant data.
  If inconsistencies are found, correct them in the system.
  
  
  
  User Authorization:
  
  Check if the user has the necessary authorizations to access and process claimant data.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to Claims Management for additional guidance on handling claimants and claims.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management process.
  Configuration Settings: Review the configuration settings in the Claims Management module to ensure that everything is set up correctly.
  User Training: Ensure that users are trained on how to properly enter and manage claimant data to prevent future occurrences of this error.
  
  By following these steps, you should be able to identify and resolve the issue related to the ICL2812 error message in SAP.