How To Fix ICL2285 - Key numbers &1 and &2 do not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 285

• Message text: Key numbers &1 and &2 do not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2285 - Key numbers &1 and &2 do not exist ?

  The SAP error message ICL2285, which states "Key numbers &1 and &2 do not exist," typically occurs in the context of the SAP Insurance Management module, particularly when dealing with insurance claims or related processes. This error indicates that the system is unable to find the specified key numbers in the relevant database tables.
  Cause:
  
  Missing Key Numbers: The key numbers referenced in the error message do not exist in the database. This could be due to data entry errors, missing records, or incorrect configuration.
  Incorrect Configuration: The configuration settings for the insurance product or claim type may not be set up correctly, leading to the system not recognizing the key numbers.
  Data Migration Issues: If data has been migrated from another system, there may have been issues during the migration process that resulted in missing or incorrect key numbers.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the key numbers, leading to this error.
  
  Solution:
  
  Verify Key Numbers: Check the key numbers mentioned in the error message. Ensure that they exist in the relevant tables (e.g., ICLKEY, ICLCLAIM) and are correctly entered.
  Check Configuration: Review the configuration settings for the insurance product or claim type in the SAP system. Ensure that all necessary settings are correctly defined.
  Data Consistency Check: If data migration has occurred, perform a consistency check to ensure that all necessary records are present and correctly linked.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the key numbers. This may involve checking user roles and permissions.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module you are working with for additional troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module, such as ICLM (Claims Management) or ICLD (Claims Data).
  SAP Notes: Search for SAP Notes related to ICL2285 in the SAP Support Portal for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.