How To Fix ICL2287 - Key numbers &1 and &2 do not exist for category &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 287

• Message text: Key numbers &1 and &2 do not exist for category &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2287 - Key numbers &1 and &2 do not exist for category &3 ?

  The SAP error message ICL2287 indicates that there is an issue with key numbers in the context of the Insurance Claims Management (ICM) module. Specifically, the message states that the key numbers specified (represented by &1 and &2) do not exist for the specified category (represented by &3). This typically occurs when trying to access or process data related to insurance claims, and the system cannot find the expected key numbers.
  Cause:
  
  Missing Key Numbers: The key numbers you are trying to use may not have been created or may have been deleted.
  Incorrect Category: The category specified may not be valid for the key numbers you are trying to access.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect entries or missing configurations.
  Authorization Issues: The user may not have the necessary authorizations to access the key numbers or categories.
  
  Solution:
  
  Verify Key Numbers: Check if the key numbers (&1 and &2) exist in the system. You can do this by navigating to the relevant transaction or table where these key numbers are stored.
  Check Category Validity: Ensure that the category (&3) you are using is correct and that it is associated with the key numbers you are trying to access.
  Data Maintenance: If the key numbers are missing, you may need to create them or restore them if they were deleted. This can usually be done through the relevant configuration or master data maintenance transactions.
  Review Authorizations: Ensure that the user has the necessary permissions to access the key numbers and categories in question.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the key numbers and categories relevant to your business processes.
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may use specific transaction codes to check or maintain key numbers and categories (e.g., SPRO for configuration).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.