How To Fix ICL2121 - Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 121

• Message text: Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent

&CAUSE&,,
You entered a benefit type for which there are inconsistent settings in
Customizing.
The settings for benefit type &v1& in Customizing are such that it can
only be used for a <DS:DE.ICL_COVTYPE>coverage type</> in other words
the <ZK>Cross-Coverage Type</> flag is <ZH>not</> set. However, the
settings for benefit type tree &v2& in Customizing are such that it can
be used across coverage types, in other words the <ZK>For Coverage Type
</> flag is <ZH>not</> set.
This is not permitted.

System Response

The system cancels the current operation.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Make the following checks in Customizing:
In IMG activity <DS:SIMG._ICL_TICL055.6BFF26453A56> Define Benefit Types
</> check that the <ZK>Cross-Coverage Type</> flag is <ZH>not</> set for
benefit type &v1&.
In IMG activity <DS:SIMG._ICL_TICL160.6BFF26453A56> Configure Benefit
Type Trees</> check that the <ZK>For Coverage Type </> flag is <ZH>not
</> set for benefit type tree &v2&.
Ensure that both indicators are set consistently (as described above
under <ZH>Diagnosis</>).
In IMG activity <DS:SIMG._IGN_VC_TICL320.6BFF26453A56>Configure Policy
Products</> or in IMG activity <DS:SIMG._ICL_TICL056.6BFF26453A56>
Configure Internal Claim Types</> check whether the benefit type tree is
defined as being cross-coverage type, in other words no particular
coverage type is specified.
Perform the check functions for both the benefit type tree and the
policy product and/or internal claim type. To do so, choose the
following menu path in the relevant IMG activity <ZK>Benefit Type Tree
</> or <ZK>Policy Product</> (or <ZK>Internal Claim Type)</> ->
<ZK>Check</>. Check the result for errors.
If the above checks do not yield any errors, send a customer error
message to SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2121 - Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent ?

  The SAP error message ICL2121 indicates that there is an inconsistency in the customizing settings for a specific benefit type in the benefit type tree. This error typically arises in the context of SAP's Benefits Management module, which is part of the SAP Human Capital Management (HCM) suite.
  Cause:
  The inconsistency can be caused by several factors, including:
  
  Missing Configuration: The benefit type may not be fully configured, or some required fields may be missing.
  Incorrect Hierarchy: The benefit type may not be correctly placed within the benefit type tree, leading to structural issues.
  Data Integrity Issues: There may be conflicting or incorrect data entries related to the benefit type or its associated settings.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  To resolve the ICL2121 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the customizing settings for the benefit type in transaction SPRO.
  Navigate to the relevant sections for Benefits Management and verify that all required fields for the benefit type are filled out correctly.
  
  
  
  Review Benefit Type Tree:
  
  Ensure that the benefit type is correctly positioned within the benefit type tree.
  Check for any missing parent-child relationships or incorrect hierarchies.
  
  
  
  Data Consistency Check:
  
  Use transaction SE16 or SE11 to check the relevant database tables for the benefit type and ensure that there are no inconsistencies or missing entries.
  
  
  
  Transport Logs:
  
  If the issue arose after a transport, review the transport logs for any errors or warnings that may indicate what went wrong during the transport process.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the benefit type to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE16 (Data Browser), and SE11 (Data Dictionary).
  Documentation: Review SAP documentation related to Benefits Management for detailed guidance on configuring benefit types and trees.
  Support: If the issue persists, consider reaching out to SAP support or consulting with an SAP HCM expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the ICL2121 error message.