How To Fix ICL2120 - Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 120

• Message text: Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent

What causes this issue?

You entered a benefit type for which there are inconsistent settings in
Customizing.
The settings for benefit type &v1& in Customizing are such that it can
be used across coverage types, in
other words the <ZK>Cross Coverage Type</> flag
is set. However, the settings for benefit type tree &v2& in Customizing
are such that it can only be used for one coverage type (not across
coverage types), in other words the
<ZK>For Coverage Type</> flag is set.
This is not permitted.

System Response

The system cancels the current operation.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Make the following checks in Customizing:
In IMG activity <DS:SIMG._ICL_TICL055.6BFF26453A56>
Define Benefit Types</>,
check whether the <ZK>Cross Coverage Type</> flag is set
for benefit type &v1&.
In IMG activity <DS:SIMG._ICL_TICL160.6BFF26453A56>
Configure Benefit Type Trees</>,
check whether the <ZK>For Coverage Type</>
flag is set for benefit type tree &v2&.
In the configuration of policy products (IMG activity
<DS:SIMG._IGN_VC_TICL320.6BFF26453A56>Configure Policy Products</> or in
the configuration of the internal claim type (IMG activity
<DS:SIMG._ICL_TICL056.6BFF26453A56>Configure Internal Claim Types</>,
check whether the benefit type tree is assigned to a coverage type or
whether it is cross-coverage type.
Perform the check functions for both the benefit type tree and the
policy product and/or
internal claim type. In the relevant IMG activity choose menu path
<ZK>Benefit Type Tree</> or <ZK>Policy Product</> (or
<ZK>Internal Claim Type) -> Check</>. Check the result for errors.
If the above checks do not yield any errors, send a customer error
message to SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2120 - Cusomizing for benefit type &1 in benefit type tree &2 is inconsistent ?

  The SAP error message ICL2120 indicates that there is an inconsistency in the customizing settings for a specific benefit type in the benefit type tree. This error typically arises in the context of SAP's Benefits Management module, which is part of the SAP Human Capital Management (HCM) suite.
  Cause:
  The inconsistency can be caused by several factors, including:
  
  Missing Configuration: The benefit type may not be fully configured, or some required settings may be missing.
  Incorrect Hierarchy: The benefit type tree may have an incorrect hierarchy or structure, leading to inconsistencies.
  Data Integrity Issues: There may be issues with the data integrity, such as duplicate entries or incorrect relationships between benefit types.
  Transport Issues: If the configuration was transported from one system to another, there may have been issues during the transport process that led to inconsistencies.
  
  Solution:
  To resolve the ICL2120 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the customizing settings for the benefit type in transaction SPRO.
  Navigate to the relevant sections for Benefits Management and verify that all required configurations for the benefit type and its hierarchy are complete.
  
  
  
  Review Benefit Type Tree:
  
  Ensure that the benefit type tree is correctly structured and that all benefit types are properly linked.
  Check for any missing or incorrectly configured nodes in the tree.
  
  
  
  Data Consistency Check:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for inconsistencies or missing entries related to the benefit type.
  Look for any duplicate entries or orphaned records that may be causing the issue.
  
  
  
  Transport Logs:
  
  If the issue arose after a transport, review the transport logs to identify any errors or warnings that occurred during the transport process.
  If necessary, re-transport the relevant customizing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to Benefits Management for any specific guidelines or known issues that may pertain to your version of SAP.
  
  
  
  Testing:
  
  After making changes, test the benefit type functionality to ensure that the error is resolved and that the benefit type behaves as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL2120 error. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the SAP Help Portal for detailed documentation on Benefits Management and customizing benefit types.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.