How To Fix ICL2030 - Appraisal receipt &1 cannot be reversed. Follow-on appraisal order exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 030

• Message text: Appraisal receipt &1 cannot be reversed. Follow-on appraisal order exists

What causes this issue?

Appraisal receipt &v1& cannot be cancelled because it is referenced by
appraisal order &v2&.

System Response

Appraisal receipt &v1& is not cancelled.

How to fix this error?

Check whether the assignment of appraisal receipt &v1& to appraisal
order &v2& has been done correctly:
If the assignment is <ZH>not</> correct, remove this assignment. This
is possible if no follow-on documents to appraisal order &v2& exist.
If the assignment is correct,
First of all cancel appraisal order &v2& and any follow-on procurement
documents
Then cancel appraisal receipt &v1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2030 - Appraisal receipt &1 cannot be reversed. Follow-on appraisal order exists ?

  The SAP error message ICL2030 indicates that an appraisal receipt cannot be reversed because there is a follow-on appraisal order that exists. This typically occurs in the context of the SAP Industry Solution for Insurance, particularly in the area of claims management.
  Cause:
  The error arises when you attempt to reverse an appraisal receipt (which is a record of an appraisal for a claim) that is linked to a follow-on appraisal order. A follow-on appraisal order is an order that is created as a result of the initial appraisal, and it may involve further processing or additional actions that depend on the original appraisal.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Follow-On Appraisal Orders:
  
  Navigate to the relevant transaction or report in SAP to check for any follow-on appraisal orders associated with the appraisal receipt you are trying to reverse.
  You can use transaction codes like ICL20 (Claims Management) or ICL21 (Appraisal Management) to view the details.
  
  
  
  Review Dependencies:
  
  Understand the relationship between the appraisal receipt and the follow-on appraisal order. Determine if the follow-on order is still valid or if it can be canceled.
  
  
  
  Cancel or Complete Follow-On Orders:
  
  If the follow-on appraisal order is no longer needed, you may need to cancel it before you can reverse the original appraisal receipt.
  If the follow-on order has been completed, ensure that it is properly closed in the system.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding the handling of appraisal receipts and follow-on orders.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims and appraisal management.
  SAP Notes: Check the SAP Support Portal for any notes or updates related to this error message, as there may be specific patches or updates that address known issues.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform the actions required to reverse the appraisal receipt and manage follow-on orders.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.