How To Fix ICL2028 - Reason &1 not permitted for internal claim type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 028

• Message text: Reason &1 not permitted for internal claim type &2

What causes this issue?

Reason &v1& is not permitted for internal claim type &v2&, meaning that
you cannot select this reason.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Select another reason
Change the Customizing

Procedure for System Administrators

If you want to change the Customizing, proceed as follows:
Check whether reason &v1& has already been defined in IMG activity
<zk>Define Reasons for Creating a Claim Item Grouping</>.
If not, define it.
In IMG activity <zk>Configure Internal
Claim Types</> define reason &v1& as a permitted reason for internal
claim type &v2& at subclaim level.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2028 - Reason &1 not permitted for internal claim type &2 ?

  The SAP error message ICL2028 indicates that a specific reason (denoted as &1) is not permitted for the internal claim type (denoted as &2). This error typically arises in the context of SAP's Insurance Claims Management module, where internal claims are processed.
  Cause:
  The error occurs when there is an attempt to use a claim reason that is not valid for the specified internal claim type. This can happen due to:
  
  Configuration Issues: The claim reason may not be properly configured in the system for the specified claim type.
  Data Entry Errors: Users may have selected an incorrect reason when creating or processing the claim.
  Business Rules: Certain business rules may restrict the use of specific reasons for particular claim types.
  
  Solution:
  To resolve the ICL2028 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for internal claims in the SAP system.
  Verify that the claim reason (reason code) is correctly assigned to the internal claim type in question.
  If necessary, update the configuration to allow the reason for the specified claim type.
  
  
  
  Review Claim Entry:
  
  Review the claim entry to ensure that the correct reason is selected.
  If the user has mistakenly selected an invalid reason, correct it to a valid one.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or your organization's internal guidelines to understand the valid combinations of claim reasons and claim types.
  
  
  
  User Training:
  
  If this error is frequently encountered, consider providing additional training to users on how to select appropriate reasons for claims.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like ICL01 (Create Claim) or ICL02 (Change Claim) to review and modify claims.
  Customizing Settings: The relevant customizing settings can usually be found under the path: SPRO > Insurance > Claims Management > Claim Processing > Define Claim Reasons.
  Error Logs: Check the application logs or error logs for more detailed information about the error context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.