How To Fix ICL2019 - System error: There is no appraisal order

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 019

• Message text: System error: There is no appraisal order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2019 - System error: There is no appraisal order ?

  The SAP error message ICL2019 indicates that there is no appraisal order available in the system. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with claims management or appraisal processes.
  Cause:
  The error can arise due to several reasons:
  
  Missing Appraisal Order: The appraisal order has not been created or is not available in the system for the specific claim or transaction you are trying to process.
  Incorrect Configuration: There may be configuration issues in the system that prevent the creation or retrieval of appraisal orders.
  Data Inconsistencies: There could be inconsistencies in the data related to the claim or appraisal that prevent the system from finding the relevant appraisal order.
  Authorization Issues: The user may not have the necessary permissions to access or create appraisal orders.
  
  Solution:
  To resolve the ICL2019 error, you can take the following steps:
  
  
  Check for Appraisal Order:
  
  Verify if an appraisal order has been created for the claim in question. You can do this by navigating to the relevant transaction in SAP and checking the status of the claim.
  
  
  
  Create Appraisal Order:
  
  If no appraisal order exists, you may need to create one. This can typically be done through the claims management transaction where you can initiate the appraisal process.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system related to appraisal orders. Ensure that all necessary settings are correctly configured to allow for the creation and processing of appraisal orders.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all related data for the claim is complete and accurate. Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to create and manage appraisal orders. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling appraisal orders and related transactions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration and version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management and appraisal processes, such as ICLM (Claims Management) and ICLP (Appraisal).
  SAP Notes: Check for any SAP Notes related to the ICL2019 error for potential patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICL2019 error and implement a suitable solution.