How To Fix ICL727 - Define a tolerance key for user &1 for insurance line of business &2

ICL727 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 727

• Message text: Define a tolerance key for user &1 for insurance line of business &2

<ZH>&CAUSE&</>
No tolerance key for insurance line of business &V2& has been defined
in the customizing settings for user &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

ICL727 - Details

• The SAP error message ICL727 indicates that a tolerance key has not been defined for a specific user in relation to a particular insurance line of business. This error typically arises in the context of the SAP Insurance module, particularly when dealing with claims processing or financial transactions.
  
  Cause:
  The error occurs because the system requires a tolerance key to determine how much deviation from standard values (like payment amounts) is acceptable for a specific user in the context of the insurance line of business. If this tolerance key is not set up, the system cannot proceed with the transaction, leading to the error message.
  
  Solution:
  To resolve the ICL727 error, you need to define a tolerance key for the user in question. Here are the steps to do this:
  
  
  Access the Tolerance Key Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> IMG -> Financial Accounting -> Accounts Receivable and