How To Fix ICL727 - Define a tolerance key for user &1 for insurance line of business &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 727

• Message text: Define a tolerance key for user &1 for insurance line of business &2

<ZH>&CAUSE&</>
No tolerance key for insurance line of business &V2& has been defined
in the customizing settings for user &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL727 - Define a tolerance key for user &1 for insurance line of business &2 ?

  The SAP error message ICL727 indicates that a tolerance key has not been defined for a specific user in relation to a particular insurance line of business. This error typically arises in the context of the SAP Insurance module, particularly when dealing with claims processing or financial transactions.
  Cause:
  The error occurs because the system requires a tolerance key to determine how much deviation from standard values (like payment amounts) is acceptable for a specific user in the context of the insurance line of business. If this tolerance key is not set up, the system cannot proceed with the transaction, leading to the error message.
  Solution:
  To resolve the ICL727 error, you need to define a tolerance key for the user in question. Here are the steps to do this:
  
  
  Access the Tolerance Key Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> IMG -> Financial Accounting -> Accounts Receivable and Accounts Payable -> Business Transactions -> Payments -> Define Tolerance Groups for Employees.
  
  
  
  Define a Tolerance Key:
  
  In the configuration screen, you can create or modify a tolerance key.
  Assign the tolerance key to the relevant user and specify the parameters (like maximum allowable differences for payments).
  
  
  
  Assign the Tolerance Key to the User:
  
  After defining the tolerance key, ensure that it is assigned to the user who is encountering the error.
  This can typically be done in the user profile settings or through user roles.
  
  
  
  Test the Configuration:
  
  Once the tolerance key is defined and assigned, try to perform the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Tolerance Keys: These are used to manage discrepancies in financial transactions, allowing for a certain level of flexibility in processing payments or claims.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the actions related to the insurance line of business.
  Documentation: Refer to SAP documentation or help resources for more detailed instructions on configuring tolerance keys and understanding their implications in the insurance module.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any specific patches or updates related to this error message.