How To Fix ICL726 - No tolerance group defined for user &1 (insurance line of business: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 726

• Message text: No tolerance group defined for user &1 (insurance line of business: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL726 - No tolerance group defined for user &1 (insurance line of business: &2) ?

  The SAP error message ICL726 indicates that there is no tolerance group defined for a specific user in the context of the insurance line of business. This error typically arises in the SAP Claims Management module, particularly when dealing with insurance claims processing.
  Cause:
  The error occurs when the system attempts to process a transaction that requires a tolerance group for a user, but none has been defined. Tolerance groups are used in SAP to define limits for certain financial transactions, such as the maximum amount that can be processed without additional approval. If a user is not assigned to a tolerance group, the system cannot determine the appropriate limits for their transactions.
  Solution:
  To resolve the ICL726 error, you need to define a tolerance group for the user in question. Here are the steps to do this:
  
  
  Access the User Master Record:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error and click on "Display" or "Change".
  
  
  
  Assign a Tolerance Group:
  
  Navigate to the "Parameters" tab.
  Look for the field related to the tolerance group (this may vary based on your SAP version).
  Enter the appropriate tolerance group for the user. If you do not have a predefined tolerance group, you may need to create one.
  
  
  
  Create/Modify Tolerance Group (if necessary):
  
  If you need to create a new tolerance group, you can do this in transaction code OBA5 (Tolerance Groups).
  Define the necessary parameters for the tolerance group, including limits for various transaction types.
  
  
  
  Save Changes:
  
  After assigning the tolerance group to the user, save the changes.
  
  
  
  Test the Transaction:
  
  Go back to the transaction that was causing the error and try to process it again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Tolerance Groups: These are used to manage financial limits for users in SAP. They help in controlling the approval process for transactions based on predefined limits.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the transactions related to the insurance line of business.
  SAP Documentation: Refer to SAP Help documentation for more detailed information on user management and tolerance groups specific to your version of SAP.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or Security team to ensure that there are no underlying configuration issues.