How To Fix ICL728 - There is more than one tolerance key &2 for insurance line of business &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 728

• Message text: There is more than one tolerance key &2 for insurance line of business &1

<ZH>&CAUSE&</>
For insurance line of business &V1& there is more than one tolerance
key (there are &V2&). However, there should only be one tolerance key.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Remove the superfluous tolerance keys in customizing.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL728 - There is more than one tolerance key &2 for insurance line of business &1 ?

  The SAP error message ICL728 indicates that there is a conflict with the tolerance keys defined for a specific insurance line of business. This typically occurs when the system finds multiple tolerance keys that are applicable to the same line of business, which can lead to ambiguity in processing.
  Cause:
  
  Multiple Tolerance Keys: The primary cause of this error is that more than one tolerance key has been defined for the same insurance line of business in the configuration settings. This can happen due to incorrect or duplicate entries in the configuration tables.
  Configuration Issues: There may be inconsistencies in the configuration of tolerance keys in the system, leading to the system being unable to determine which key to apply.
  
  Solution:
  
  
  Check Tolerance Key Configuration:
  
  Navigate to the configuration settings for the insurance line of business in SAP.
  Verify the tolerance keys assigned to the specific line of business. Ensure that there is only one tolerance key defined for that line of business.
  If multiple keys are found, determine which one is correct and remove or deactivate the others.
  
  
  
  Adjust Tolerance Key Assignments:
  
  If necessary, reassign the correct tolerance key to the insurance line of business.
  Ensure that the tolerance key is correctly configured to meet the business requirements.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to tolerance keys and insurance line of business configurations for additional guidance.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the system processes transactions correctly.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in insurance modules.
  
  
  
  Related Information:
  
  Tolerance Keys: Tolerance keys are used in SAP to define the limits for various financial transactions, such as payment differences, and can vary by business area.
  Insurance Line of Business: This refers to the specific category of insurance products or services that a company offers, which may have unique processing requirements in SAP.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the ICL728 error and ensure that your SAP system processes insurance transactions correctly.