How To Fix ICL725 - There is more than one standard evaluation for claim item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 725

• Message text: There is more than one standard evaluation for claim item &1

What causes this issue?

In the Implementation Guide, standard evaluation system &V3& has been
defined for object category &V2&. The system therefore tries to check
whether the order amount of claim item &V1& matches the evaluation
amount made by the standard evaluation system within tolerance limits.
If more than one evaluation is found, an error message is output.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

There may only be one evaluation for claim item &V1& made by standard
evaluation system &V3&. Delete any superfluous standard evaluations.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL725 - There is more than one standard evaluation for claim item &1 ?

  The SAP error message ICL725, which states "There is more than one standard evaluation for claim item &1," typically occurs in the context of claims management within the SAP system, particularly in the Insurance module. This error indicates that the system has found multiple standard evaluations for a specific claim item, which creates ambiguity in processing.
  Cause:
  The primary cause of this error is that the system has multiple standard evaluations defined for the same claim item. This can happen due to:
  
  Duplicate Entries: There may be duplicate standard evaluations configured in the system for the same claim item.
  Configuration Issues: Incorrect or incomplete configuration in the claims management settings can lead to multiple evaluations being applicable.
  Data Integrity Issues: Data inconsistencies or errors in the claim item master data can also lead to this situation.
  
  Solution:
  To resolve the ICL725 error, you can follow these steps:
  
  
  Check Standard Evaluations:
  
  Navigate to the configuration settings for standard evaluations in the SAP system.
  Identify the claim item referenced in the error message (replace &1 with the actual claim item number).
  Look for multiple standard evaluations associated with this claim item.
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, determine which one is valid and remove or deactivate the unnecessary duplicates.
  Ensure that the remaining standard evaluation is correctly configured.
  
  
  
  Review Configuration:
  
  Review the configuration settings for claims management to ensure that they are set up correctly.
  Check if there are any inconsistencies in the configuration that could lead to multiple evaluations.
  
  
  
  Data Validation:
  
  Validate the data associated with the claim item to ensure there are no inconsistencies or errors.
  Correct any data issues that may be causing the problem.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim processing again to ensure that the error does not reoccur.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on standard evaluations and claims management.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim) or ICL02 (Change Claim), to navigate the system effectively.
  User Roles: Ensure that you have the appropriate permissions to view and modify standard evaluations and claim items in the system.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL725 error in your SAP system.