How To Fix ICL723 - Claim item &1: No evaluation by standard evaluation system is possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 723

• Message text: Claim item &1: No evaluation by standard evaluation system is possible

What causes this issue?

In the Implementation Guide, standard evaluation system &V3& has been
defined for object category &V2&. The system therefore tries to check
whether the order amount of the claim item matches the evaluation
amount made by the standard evaluation system within tolerance limits.
However, the system did not find any evaluation made by standard
evaluation system &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the <ZH>Evaluation of</> field on the detail screen, add an
evaluation from standard evaluation system &V3& to the claim item
Start the procurement transaction again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL723 - Claim item &1: No evaluation by standard evaluation system is possible ?

  The SAP error message ICL723 indicates that there is an issue with the evaluation of a claim item in the context of the Insurance Claims Management module. Specifically, it means that the standard evaluation system is unable to process the claim item due to certain conditions not being met.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Missing Configuration: The standard evaluation system may not be properly configured for the specific claim type or item.
  Data Inconsistencies: There may be missing or inconsistent data in the claim item that prevents the evaluation from being performed.
  Incorrect Claim Type: The claim item may not be of a type that is supported by the standard evaluation system.
  Evaluation Rules: The evaluation rules for the claim item may not be defined or may not apply to the specific conditions of the claim.
  
  Solution:
  To resolve the ICL723 error, you can take the following steps:
  
  
  Check Configuration: Ensure that the standard evaluation system is correctly configured for the claim type you are working with. This may involve checking the settings in the customizing transaction (SPRO) related to Insurance Claims Management.
  
  
  Review Claim Data: Verify that all necessary data for the claim item is present and correct. Look for any missing fields or inconsistencies that could be causing the evaluation to fail.
  
  
  Evaluate Claim Type: Confirm that the claim item is of a type that is supported by the standard evaluation system. If it is not, you may need to adjust the claim type or use a different evaluation method.
  
  
  Check Evaluation Rules: Review the evaluation rules that are set up for the claim item. Ensure that they are applicable and correctly defined for the specific conditions of the claim.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific claim item and evaluation process.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OICL (for Insurance Claims) and SPRO (for configuration).
  SAP Notes: Check for any SAP Notes related to the ICL723 error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the root cause of the ICL723 error and implement a solution to resolve it.