How To Fix ICL722 - Select exactly one claim handler

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 722

• Message text: Select exactly one claim handler

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL722 - Select exactly one claim handler ?

  The SAP error message ICL722, which states "Select exactly one claim handler," typically occurs in the context of the SAP Claims Management module. This error indicates that the system expects you to select a single claim handler from a list, but either none or multiple handlers have been selected.
  Cause:
  
  Multiple Selections: You may have selected more than one claim handler when the system requires only one.
  No Selection: You may not have selected any claim handler at all.
  System Configuration: There might be a configuration issue in the system that affects how claim handlers are displayed or selected.
  
  Solution:
  
  Select One Claim Handler: Ensure that you select exactly one claim handler from the list provided. If you have selected multiple handlers, deselect them and choose only one.
  Check for Filters: If you are using filters to narrow down the list of claim handlers, ensure that the filter criteria are set correctly to display the desired handler.
  Review User Permissions: Make sure that your user role has the necessary permissions to select claim handlers.
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to check if there are any configuration issues in the Claims Management module.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on Claims Management and handling claim handlers.
  User Training: Ensure that users are trained on how to properly select claim handlers within the system to avoid this error in the future.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.