How To Fix ICL720 - Internal error when reading evaluation criteria (TICL120)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 720

• Message text: Internal error when reading evaluation criteria (TICL120)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL720 - Internal error when reading evaluation criteria (TICL120) ?

  The SAP error message ICL720, which states "Internal error when reading evaluation criteria (TICL120)," typically indicates an issue related to the configuration or data integrity within the SAP system, particularly in the context of the Insurance Contract Lifecycle (ICL) module.
  Causes:
  
  Data Corruption: There may be corrupted or inconsistent data in the evaluation criteria tables.
  Configuration Issues: Incorrect or incomplete configuration settings in the ICL module can lead to this error.
  Missing Authorizations: The user may not have the necessary authorizations to access certain data or perform specific actions.
  System Bugs: There could be a bug in the SAP system or a specific version that is causing this internal error.
  Transport Issues: If recent transports were made, they might not have been executed correctly, leading to inconsistencies.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the evaluation criteria in the ICL module. Ensure that all necessary settings are correctly defined.
  Data Consistency Check: Run data consistency checks to identify and correct any corrupted or inconsistent data in the relevant tables.
  Authorization Check: Verify that the user encountering the error has the appropriate authorizations to access the required data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches or updates may resolve the issue.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs and gather more information about the internal error.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the ICL module, such as those for configuration and reporting.
  Documentation: Review SAP documentation related to the ICL module for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the ICL720 error in your SAP system.