How To Fix ICL697 - No quantity unit stated for item &1 in the order document

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 697

• Message text: No quantity unit stated for item &1 in the order document

What causes this issue?

The field for the catalog identifcation is populated, but the field for
the quantity specification for the order is empty. This field must also
be populated.

How to fix this error?

Check the completeness of the data transferred from the catalog system
to the Claims Management system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL697 - No quantity unit stated for item &1 in the order document ?

  The SAP error message ICL697 ("No quantity unit stated for item &1 in the order document") typically occurs in the context of order processing, particularly in the SAP Insurance or Claims Management modules. This error indicates that a required quantity unit for a specific item in an order document is missing, which prevents the system from processing the order correctly.
  Cause:
  
  Missing Quantity Unit: The most common cause is that the item in question does not have a specified quantity unit (e.g., pieces, liters, etc.) in the order document.
  Configuration Issues: There may be configuration issues in the material master or order type settings that do not define a default quantity unit for certain items.
  Data Entry Errors: During the creation or modification of the order, the user may have inadvertently left the quantity unit field blank.
  
  Solution:
  
  Check the Order Document: Review the order document for the item indicated in the error message. Ensure that the quantity unit is specified correctly.
  Update the Item: If the quantity unit is missing, update the item in the order document to include the appropriate quantity unit.
  Material Master Data: If the item is a material, check the material master data to ensure that the quantity unit is defined correctly. You can do this by navigating to the material master record and verifying the unit of measure settings.
  Configuration Settings: If the issue persists, check the configuration settings for the order type or item category to ensure that default quantity units are set up correctly.
  User Training: Ensure that users are trained to enter all required fields when creating or modifying order documents to prevent this error from occurring in the future.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to access and modify order documents.
  Material Master: Use transaction code MM03 to display the material master and check the unit of measure settings.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL697 error message in SAP.