How To Fix ICL696 - You did not enter a category ID with claim item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 696

• Message text: You did not enter a category ID with claim item &1

What causes this issue?

With claim item &V1& there is no category ID for benefit type &V2&.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_NA_CUST OBJECT DOKU ID TX
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL696 - You did not enter a category ID with claim item &1 ?

  The SAP error message ICL696, which states "You did not enter a category ID with claim item &1," typically occurs in the context of the SAP Claims Management module. This error indicates that a required field, specifically the category ID for a claim item, has not been filled in.
  Cause:
  The primary cause of this error is that when creating or processing a claim, the system expects a category ID to be associated with each claim item. The category ID is essential for categorizing the claim item correctly and ensuring that it is processed according to the relevant business rules and workflows. If this field is left blank, the system will trigger the error message.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Claim Item Entry: Go to the claim item that is causing the error (indicated by &1 in the error message). Ensure that you have entered a valid category ID for that claim item.
  
  
  Enter Category ID: If the category ID is missing, you need to enter it. This can usually be done in the claim item details screen. Look for a field labeled "Category ID" or similar, and select or enter the appropriate value.
  
  
  Review Configuration: If you are unsure about which category IDs are valid, you may need to consult your SAP configuration or speak with your SAP administrator. They can provide you with a list of valid category IDs and their meanings.
  
  
  Validate Data Entry: Ensure that all required fields are filled out correctly before saving or processing the claim. This includes not only the category ID but also any other mandatory fields.
  
  
  Test the Changes: After entering the category ID, try to save or process the claim again to see if the error persists.
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more details on claim management and the specific fields required for claim items.
  User Training: If this error occurs frequently, consider providing additional training for users on how to properly enter claims and the importance of filling out all required fields.
  Support: If the issue continues after following the above steps, it may be beneficial to contact your SAP support team for further assistance. They can help troubleshoot the issue and provide guidance based on your specific SAP configuration.
  
  By ensuring that all required fields, including the category ID, are filled out correctly, you should be able to resolve the ICL696 error and proceed with your claim processing.