How To Fix ICL695 - Duplicate entry of insurance LOB "&1" and payment processing cat. "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 695

• Message text: Duplicate entry of insurance LOB "&1" and payment processing cat. "&2"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL695 - Duplicate entry of insurance LOB "&1" and payment processing cat. "&2" ?

  The SAP error message ICL695 indicates that there is a duplicate entry for a specific insurance line of business (LOB) and payment processing category. This typically occurs in the context of insurance claims processing within the SAP system, particularly in the Insurance Management module.
  Cause:
  
  
  Duplicate Entries: The error is triggered when the system detects that there are multiple entries for the same combination of insurance LOB and payment processing category. This can happen due to:
  
  Incorrect data entry.
  Data migration issues where duplicates were not properly handled.
  System configuration errors that allow for duplicate entries.
  
  
  
  Configuration Issues: The configuration settings for insurance processing may not be set up correctly, leading to the system allowing or not properly handling duplicate entries.
  
  
  Solution:
  
  
  Identify Duplicates: 
  
  Check the database or the relevant tables in SAP to identify the duplicate entries for the specified insurance LOB and payment processing category.
  Use transaction codes like SE16 or SE11 to view the relevant tables.
  
  
  
  Data Correction:
  
  If duplicates are found, determine which entry is valid and remove or correct the duplicates.
  Ensure that the data is consistent and adheres to the business rules defined in your organization.
  
  
  
  Review Configuration:
  
  Review the configuration settings in the SAP system related to insurance processing to ensure that they are set up correctly to prevent duplicates.
  Consult with your SAP functional consultant or system administrator to verify that the settings align with business requirements.
  
  
  
  Testing:
  
  After making corrections, perform tests to ensure that the error does not reoccur and that the system processes claims as expected.
  
  
  
  User Training:
  
  If the issue is related to user error, consider providing additional training to users on how to enter data correctly to avoid duplicates in the future.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for the Insurance Management module to understand how to properly configure and manage insurance LOBs and payment processing categories.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the root cause of the duplicate entries and ensuring proper configuration and user training, you can resolve the ICL695 error and prevent it from occurring in the future.