How To Fix ICL694 - Combination of insurance LOB &1 and payt processing cat. &2 not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 694

• Message text: Combination of insurance LOB &1 and payt processing cat. &2 not allowed

What causes this issue?

According to the settings made in Customizing, the combination of
insurance line &V1& and payment processing category &V2& is not
permitted. &SYSTEM_RESPONSE&

System Response

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL694 - Combination of insurance LOB &1 and payt processing cat. &2 not allowed ?

  The SAP error message ICL694 indicates that there is an issue with the combination of the Line of Business (LOB) for insurance and the payment processing category in the context of insurance claims processing. This error typically arises when the system encounters a configuration or data mismatch that prevents the processing of a claim or payment.
  Cause:
  
  Configuration Issues: The combination of the insurance Line of Business (LOB) and the payment processing category is not configured correctly in the system. This could be due to missing or incorrect settings in the customizing (SPRO) for insurance processing.
  Data Entry Errors: Incorrect data entry when creating or processing claims or payments can lead to this error. For example, selecting an incompatible LOB or payment category.
  Business Rules: There may be specific business rules or restrictions in place that prevent certain combinations of LOB and payment categories from being used together.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant settings for insurance processing.
  Verify the configuration for the combination of LOB and payment processing categories. Ensure that the combination you are trying to use is allowed.
  If necessary, update the configuration to allow the desired combination.
  
  
  
  Review Data Entry:
  
  Double-check the entries made during the claim or payment processing. Ensure that the selected LOB and payment processing category are compatible.
  If you find any discrepancies, correct the entries and try processing again.
  
  
  
  Consult Documentation:
  
  Review any documentation or guidelines provided by your organization regarding the use of LOB and payment processing categories. There may be specific instructions or restrictions that need to be followed.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through configuration or data entry, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in insurance processing.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration settings.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., OICL for insurance configuration) that can help you navigate the configuration settings.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected with the new configuration.
  
  By following these steps, you should be able to identify the cause of the ICL694 error and implement a solution to resolve it.