How To Fix ICL668 - Error when determining distance

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 668

• Message text: Error when determining distance

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL668 - Error when determining distance ?

  The SAP error message ICL668, which indicates an error when determining distance, typically arises in the context of logistics or transportation management within the SAP system. This error can occur for various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Missing or Incorrect Master Data: The error may occur if the master data related to locations, such as addresses or geographical coordinates, is incomplete or incorrect.
  Distance Calculation Settings: The settings for distance calculation in the system may not be configured correctly. This includes settings related to the distance calculation method or the relevant transportation zones.
  Geographical Data Issues: If the geographical data (like road networks or distance matrices) is outdated or not properly maintained, it can lead to errors in distance calculation.
  System Configuration: There may be issues with the configuration of the SAP modules involved in transportation or logistics, such as SAP TM (Transportation Management) or SAP ERP.
  Network Connectivity: If the distance calculation relies on external services (like mapping services) and there are connectivity issues, this can also trigger the error.
  
  Solutions:
  
  Check Master Data: Verify that all relevant master data (e.g., customer addresses, vendor addresses, and transportation zones) is complete and accurate. Ensure that all necessary fields are filled out correctly.
  Review Distance Calculation Settings: Go to the configuration settings for distance calculation in your SAP system. Ensure that the correct methods and parameters are set up.
  Update Geographical Data: If your organization uses external geographical data, ensure that it is up to date. This may involve updating road networks or distance matrices.
  System Configuration Review: Consult with your SAP Basis or configuration team to ensure that all relevant modules are correctly configured and that there are no missing components.
  Check Connectivity: If the distance calculation relies on external services, check the network connectivity and ensure that the services are operational.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SPRO to access configuration settings or SE11 to check table definitions related to distance calculations.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to transportation management and distance calculation for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for more in-depth troubleshooting.