How To Fix ICL464 - Claim handler &1 is not known to system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 464

• Message text: Claim handler &1 is not known to system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL464 - Claim handler &1 is not known to system ?

  The SAP error message ICL464, which states "Claim handler &1 is not known to system," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to recognize the claim handler specified in the transaction or process you are attempting to execute.
  Cause:
  
  Invalid Claim Handler: The claim handler ID (&1) you are trying to use does not exist in the system. This could be due to a typo or because the handler has not been created or activated in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to claim handlers, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the claim handler data.
  Configuration Issues: The configuration settings for claim handlers may not be properly set up in the system.
  
  Solution:
  
  Verify Claim Handler ID: Check the claim handler ID you are using for any typographical errors. Ensure that it is the correct ID.
  Check Master Data: Go to the relevant transaction (e.g., transaction code ICL01 or ICL02) to verify if the claim handler exists in the system. If it does not exist, you may need to create it.
  Create or Update Claim Handler: If the claim handler is missing, create a new one using the appropriate transaction. If it exists but is inactive, you may need to activate it.
  Review Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access the claim handler data.
  Consult Configuration: If the issue persists, review the configuration settings related to claim handlers in the SAP system. This may involve checking the customizing settings in the IMG (Implementation Guide).
  Check for Notes or Patches: Sometimes, specific issues may be addressed in SAP Notes or patches. Check the SAP Support Portal for any relevant notes related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim Handler), ICL02 (Change Claim Handler), and ICL03 (Display Claim Handler).
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on claim handlers and their configuration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.