How To Fix ICL463 - The claim handler group and the claim handler are not known in system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 463

• Message text: The claim handler group and the claim handler are not known in system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL463 - The claim handler group and the claim handler are not known in system ?

  The SAP error message ICL463 indicates that there is an issue with the claim handler group and the claim handler not being recognized in the system. This error typically arises in the context of SAP's Insurance Claims Management module, where claim handlers are responsible for processing claims.
  Cause:
  
  Configuration Issues: The claim handler group or the specific claim handler may not be properly configured in the system.
  Master Data Missing: The claim handler or group may not exist in the master data records, or it may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the claim handler or group.
  Incorrect Input: The claim handler or group may have been incorrectly entered in the transaction or configuration settings.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim handlers in the SAP system.
  Ensure that the claim handler group and the specific claim handler are correctly defined and active.
  
  
  
  Verify Master Data:
  
  Go to the master data records for claim handlers and check if the claim handler and group exist.
  If they do not exist, create them or reactivate them if they were deactivated.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the claim handler and group.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Correct Input:
  
  Double-check the input values for the claim handler and group in the transaction where the error occurred.
  Make sure that the values entered match those defined in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring claim handlers and groups.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim Handler) or ICL02 (Change Claim Handler) to manage claim handlers.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the ICL463 error and ensure that the claim handler and group are recognized in the system.