How To Fix ICL463 - The claim handler group and the claim handler are not known in system

ICL463 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 463

• Message text: The claim handler group and the claim handler are not known in system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ICL463 - Details

• The SAP error message ICL463 indicates that there is an issue with the claim handler group and the claim handler not being recognized in the system. This error typically arises in the context of SAP's Insurance Claims Management module, where claim handlers are responsible for processing claims.
  
  Cause:
  
  
  Configuration Issues: The claim handler group or the specific claim handler may not be properly configured in the system.
  Master Data Missing: The claim handler or group may not exist in the master data records, or it may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the claim handler or group.
  Incorrect Input: The claim handler or group may have been incorrectly entered in the transaction or configuration settings.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim handlers in the SAP system.
  Ensure that the claim handler group and the specific claim handler are correctly defined and active.
  
  
  
  Verify Master Data:
  
  Go