How To Fix ICL362 - There is no entry in suspense

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 362

• Message text: There is no entry in suspense

What causes this issue?

You attempted to activate a versioned Customizing object. However, the
system found no transport or pending entry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

<ZH>Note</>: The following procedure is only valid if you have
attempted to activate a <ZH>transport request</>.
If this client is defined as a Customizing client (meaning that
Customizing is created in this client), transport requests are
regarded as outgoing entries. For the purposes of activation, the system
cannot then find these transport entries.
Therefore, you need to check whether this client is actually to be
defined as a Customizing client.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL362 - There is no entry in suspense ?

  The SAP error message ICL362 ("There is no entry in suspense") typically occurs in the context of the SAP Insurance module, particularly when dealing with insurance claims processing. This error indicates that the system is unable to find a corresponding entry in the suspense account for the transaction you are trying to process.
  Cause:
  
  Missing Suspense Entry: The most common cause is that there is no entry in the suspense account for the specific claim or transaction you are trying to process.
  Incorrect Configuration: The suspense account may not be properly configured in the system settings.
  Data Entry Issues: There may be issues with the data entry, such as incorrect claim numbers or missing information.
  Timing Issues: The transaction may be processed before the suspense entry is created or updated.
  
  Solution:
  
  Check Suspense Account: Verify if there are any entries in the suspense account related to the claim or transaction. You can do this by navigating to the relevant transaction or report in SAP that allows you to view suspense entries.
  Create Missing Entries: If there are no entries, you may need to create the necessary suspense entries manually or ensure that the process that generates these entries is functioning correctly.
  Review Configuration: Check the configuration settings for the suspense account in the SAP system. Ensure that all necessary parameters are set correctly.
  Data Validation: Ensure that all data related to the claim or transaction is complete and accurate. This includes checking for correct claim numbers, dates, and other relevant information.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling suspense accounts in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with claims and suspense accounts, such as ICL* transaction codes.
  SAP Notes: Check for any SAP Notes related to the ICL362 error message, as they may provide additional insights or patches that address the issue.
  User Roles and Permissions: Ensure that the user attempting to process the transaction has the necessary permissions to access and modify suspense entries.
  
  By following these steps, you should be able to identify the cause of the ICL362 error and implement a solution to resolve it.