How To Fix ICL362 - There is no entry in suspense

ICL362 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 362

• Message text: There is no entry in suspense

What causes this issue?

You attempted to activate a versioned Customizing object. However, the
system found no transport or pending entry.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

<ZH>Note</>: The following procedure is only valid if you have
attempted to activate a <ZH>transport request</>.
If this client is defined as a Customizing client (meaning that
Customizing is created in this client), transport requests are
regarded as outgoing entries. For the purposes of activation, the system
cannot then find these transport entries.
Therefore, you need to check whether this client is actually to be
defined as a Customizing client.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL362 - There is no entry in suspense ?

  The SAP error message ICL362 ("There is no entry in suspense") typically occurs in the context of the SAP Insurance module, particularly when dealing with insurance claims processing. This error indicates that the system is unable to find a corresponding entry in the suspense account for the transaction you are trying to process.
  
  Cause:
  
  Missing Suspense Entry: The most common cause is that there is no entry in the suspense account for the specific claim or transaction you are trying to process.
  Incorrect Configuration: The suspense account may not be properly configured in the system settings.
  Data Entry Issues: There may be issues with the data entry, such as incorrect claim numbers or missing information.
  Timing Issues: The transaction may be processed before the suspense entry is created or updated.
  
  
  Solution:
  
  Check Suspense Account: Verify if there are any entries in the suspense account related to the claim or transaction. You can do this by navigating to