How To Fix ICL363 - &1 cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 363

• Message text: &1 cannot be created

What causes this issue?

You tried to create entity &v1&, but versions of this entity already
exist in the database.

System Response

The system does not create the new entity.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Perform one of the following activities:
Choose a new key for the entity.
Create a new version of the existing entity.
You do this as follows:
In the Implementation Guide select the relevant IMG activity
(<DS:SIMG._IGN_VC_TICL320.6BFF26453A56>
Configure Policy Products</>,
<DS:SIMG._ICL_TICL056.6BFF26453A56>
Configure Internal Claim Types</>,
<DS:SIMG._ICL_TICL160.6BFF26453A56>
Configure Benefit Type Trees</>).
On the initial screen select the existing entity
Choose menu option <ZK>Goto -> Details</>
This takes you to the level of the previous generations.
Select the relevant generation
Choose menu option <ZK>Goto -> Details</> again
This takes you to the level of the previous versions.
To display inactive generations and/or versions as well, select @9B@
with the quick information <ZK>Active <->All</>.
To create a new version of the entity based on an older version,
Select the required older version
Choose the <ZK>Change</> button.
The system creates a new suspense entry on the basis of the older
version.
To activate this suspense entry,
Select the relevant entity on the initial screen
Select the @3C@ button with the quick information <ZK>Activate</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL363 - &1 cannot be created ?

  The SAP error message ICL363 typically indicates that a certain object or item cannot be created due to specific conditions not being met. This error is often related to the Insurance Contract Lifecycle (ICL) module in SAP, which deals with insurance contracts and related processes.
  Cause:
  The error message ICL363 can arise from several potential causes, including:
  
  Missing Configuration: The necessary configuration for the insurance product or contract type may not be set up correctly in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data or transaction data that are required for creating the object.
  Authorization Issues: The user may not have the necessary authorizations to create the object.
  Business Rules: Certain business rules or validations may prevent the creation of the object under specific conditions.
  
  Solution:
  To resolve the ICL363 error, you can take the following steps:
  
  
  Check Configuration: Verify that the configuration for the relevant insurance product or contract type is complete and correct. This includes checking the settings in the customizing (SPRO) related to insurance contracts.
  
  
  Review Data: Ensure that all required master data (e.g., customer data, policy data) is complete and accurate. Look for any missing or incorrect entries that could be causing the issue.
  
  
  Authorization Check: Confirm that the user attempting to create the object has the necessary authorizations. You may need to consult with your SAP security team to ensure proper access rights.
  
  
  Examine Business Rules: Review any business rules or validations that may be in place. This may involve checking the conditions under which the object can be created and ensuring that all prerequisites are met.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the ICL module for any specific guidance on the error message.
  
  
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the process and identify where the failure occurs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can offer insights.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on the ICL module and related functionalities.
  
  If the issue continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.