How To Fix ICL364 - Cancellation by user

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 364

• Message text: Cancellation by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL364 - Cancellation by user ?

  The SAP error message ICL364, which states "Cancellation by user," typically occurs in the context of the SAP Insurance module, particularly when dealing with insurance claims or related processes. This error indicates that a user has canceled a transaction or process that was in progress.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually canceled the operation, either intentionally or accidentally.
  System Timeout: If a user takes too long to respond during a transaction, the system may automatically cancel the process.
  Session Issues: Network issues or session timeouts can lead to cancellations.
  Authorization Issues: If a user does not have the necessary permissions to complete a transaction, they may be prompted to cancel.
  Data Validation Errors: If there are issues with the data being processed (e.g., missing mandatory fields), the system may allow the user to cancel the operation.
  
  Solutions:
  
  Check User Actions: Verify if the cancellation was intentional. If it was accidental, the user can attempt to re-initiate the process.
  Review System Logs: Check the system logs for any additional error messages or warnings that may provide context for the cancellation.
  Session Management: Ensure that users are aware of session timeouts and encourage them to save their work frequently.
  Authorization Review: Confirm that the user has the necessary permissions to perform the transaction. If not, work with your SAP security team to adjust roles and authorizations.
  Data Validation: Ensure that all required fields are filled out correctly and that the data being submitted meets the system's validation rules.
  User Training: Provide training to users on how to properly navigate the system and avoid accidental cancellations.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the ICL364 error. SAP frequently releases updates that may address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP Insurance module that may help in troubleshooting or reprocessing canceled transactions.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICL364 error and implement a solution to prevent it from occurring in the future.