How To Fix ICL352 - Internal claim type changed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 352

• Message text: Internal claim type changed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL352 - Internal claim type changed ?

  The SAP error message ICL352 ("Internal claim type changed") typically occurs in the context of the SAP Claims Management module. This error indicates that there has been a change in the internal claim type of a claim, which can lead to inconsistencies or issues in processing the claim.
  Cause:
  
  Change in Claim Type: The internal claim type may have been altered due to a configuration change or an update in the claim processing logic.
  Data Inconsistency: There may be inconsistencies in the data related to the claim, such as changes in the claim type that are not reflected in all relevant areas of the system.
  User Actions: A user may have inadvertently changed the claim type during processing or data entry.
  
  Solution:
  
  Review Claim Type Changes: Check the history of the claim to see if there have been any recent changes to the claim type. Ensure that any changes made are valid and necessary.
  Data Consistency Check: Perform a consistency check on the claim data to ensure that all related records are aligned with the current claim type.
  Revert Changes: If the change was made in error, consider reverting the claim type to its previous state, if possible.
  Configuration Review: If the issue is related to configuration changes, review the settings in the SAP system to ensure that they are correctly set up for the claim types being used.
  Consult Documentation: Refer to SAP documentation or notes related to Claims Management for any specific guidance on handling this error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to make changes to claim types and related data.
  
  By following these steps, you should be able to identify the cause of the ICL352 error and implement a solution to resolve it.