How To Fix ICL328 - No object screen sequence found for processing mode &1 claim hdlr grp &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 328

• Message text: No object screen sequence found for processing mode &1 claim hdlr grp &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL328 - No object screen sequence found for processing mode &1 claim hdlr grp &2 ?

  The SAP error message ICL328 indicates that there is no object screen sequence found for a specific processing mode and claim handler group. This error typically occurs in the context of the SAP Claims Management module, where the system is unable to determine the appropriate screen sequence to display for a given claim based on the specified parameters.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the configuration for the screen sequence is incomplete or missing for the specified processing mode and claim handler group.
  Incorrect Customization: If there have been recent changes or customizations made to the claim handler groups or processing modes, it may have led to inconsistencies in the configuration.
  Data Entry Error: There might be an issue with the data being entered, such as an incorrect processing mode or claim handler group that does not exist in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Claims Management in SAP.
  Verify that the screen sequence is defined for the specified processing mode and claim handler group.
  You can check this in the customizing transaction (SPRO) under:
  SPRO -> Insurance -> Claims Management -> Define Screen Sequences
  
  Ensure that the screen sequence is correctly assigned to the processing mode and claim handler group.
  
  
  
  Review Customizations:
  
  If there have been recent changes, review those changes to ensure that they did not inadvertently remove or alter the screen sequence configuration.
  If necessary, revert to a previous configuration or consult with the team responsible for the changes.
  
  
  
  Validate Input Data:
  
  Ensure that the processing mode and claim handler group being used are valid and exist in the system.
  Check for any typos or incorrect values in the data entry.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring screen sequences in Claims Management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and input data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OICL (for Claims Management configuration) and SPRO (for general configuration).
  SAP Notes: Check for any SAP Notes related to ICL328 or Claims Management that might provide additional insights or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL328 error in your SAP system.