How To Fix ICL304 - Question sequence &1 variant &2: Answers do not match question sequence

ICL304 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 304

• Message text: Question sequence &1 variant &2: Answers do not match question sequence

What causes this issue?

The answers created for the question sequence in direct input are
inconsistent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the data in direct input.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL304 - Details

• The SAP error message ICL304 indicates that there is a mismatch between the expected sequence of answers and the actual sequence provided for a specific question variant in a questionnaire or survey. This error typically arises in the context of SAP's Interactive Forms or similar applications where user input is collected through a structured format.
  
  Cause:
  The error occurs when:
  
  The answers provided by the user do not follow the predefined sequence of questions.
  There may be a configuration issue in the questionnaire setup, where the sequence of questions is not aligned with the expected order.
  The user may have skipped questions or answered them out of order, which is not allowed in the current configuration.
  
  
  Solution:
  To resolve the ICL304 error, you can take the following steps:
  
  
  Check Question Sequence: Review the questionnaire or survey configuration to ensure that the sequence of questions is correctly defined. Make sure that the questions are set up in the order