How To Fix ICL304 - Question sequence &1 variant &2: Answers do not match question sequence

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 304

• Message text: Question sequence &1 variant &2: Answers do not match question sequence

What causes this issue?

The answers created for the question sequence in direct input are
inconsistent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the data in direct input.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL304 - Question sequence &1 variant &2: Answers do not match question sequence ?

  The SAP error message ICL304 indicates that there is a mismatch between the expected sequence of answers and the actual sequence provided for a specific question variant in a questionnaire or survey. This error typically arises in the context of SAP's Interactive Forms or similar applications where user input is collected through a structured format.
  Cause:
  The error occurs when:
  
  The answers provided by the user do not follow the predefined sequence of questions.
  There may be a configuration issue in the questionnaire setup, where the sequence of questions is not aligned with the expected order.
  The user may have skipped questions or answered them out of order, which is not allowed in the current configuration.
  
  Solution:
  To resolve the ICL304 error, you can take the following steps:
  
  
  Check Question Sequence: Review the questionnaire or survey configuration to ensure that the sequence of questions is correctly defined. Make sure that the questions are set up in the order they are supposed to be answered.
  
  
  Validate User Input: Ensure that the user is following the correct sequence when answering the questions. If the questionnaire allows for skipping questions, verify that this is configured correctly.
  
  
  Review Variants: If the error message references a specific variant, check the settings for that variant to ensure that it is correctly configured and that the questions are in the expected order.
  
  
  Test the Questionnaire: Conduct a test run of the questionnaire to replicate the issue. This can help identify if the problem is with the configuration or with how users are interacting with the form.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for guidance on configuring questionnaires and handling errors related to question sequences.
  
  
  Contact SAP Support: If the issue persists after checking the configuration and user input, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  User Training: Ensure that users are trained on how to properly fill out the questionnaire to avoid sequence errors.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL304 error in your SAP environment.