How To Fix ICL197 - There is no coverage referral &1 in subclaim &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 197

• Message text: There is no coverage referral &1 in subclaim &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL197 - There is no coverage referral &1 in subclaim &2 ?

  The SAP error message ICL197, which states "There is no coverage referral &1 in subclaim &2," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system cannot find a specific coverage referral associated with a subclaim.
  Cause:
  
  Missing Coverage Referral: The most common cause is that the coverage referral (identified by &1) does not exist for the specified subclaim (identified by &2). This could happen if the referral was not created, was deleted, or was not properly linked to the subclaim.
  Incorrect Configuration: There may be issues with the configuration of the coverage referral settings in the system.
  Data Entry Errors: There could be typographical errors in the subclaim or coverage referral identifiers.
  Timing Issues: The coverage referral may not have been processed or updated in the system at the time the subclaim is being accessed.
  
  Solution:
  
  Verify Coverage Referral: Check if the coverage referral exists in the system. You can do this by navigating to the relevant transaction or report that lists coverage referrals and confirming that the referral with the specified identifier is present.
  Check Subclaim Details: Review the details of the subclaim to ensure that it is correctly linked to the appropriate coverage referral. Make sure that the subclaim is in the correct status and that all necessary data has been entered.
  Create or Update Coverage Referral: If the coverage referral does not exist, you may need to create it. If it exists but is not linked correctly, you may need to update the subclaim to reference the correct coverage referral.
  Consult Documentation: Review SAP documentation or help resources for specific instructions on managing coverage referrals and subclaims.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing claims and coverage referrals, such as ICL01 for creating claims or ICL02 for changing claims.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into similar issues faced by other users and potential fixes.
  User Roles and Permissions: Ensure that the user has the necessary permissions to view and manage coverage referrals and subclaims, as restrictions may lead to errors.
  
  By following these steps, you should be able to diagnose and resolve the ICL197 error in your SAP system.