How To Fix ICL195 - No address exists for the policyholder

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 195

• Message text: No address exists for the policyholder

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL195 - No address exists for the policyholder ?

  The SAP error message ICL195, which states "No address exists for the policyholder," typically occurs in the context of insurance or financial modules within SAP, particularly when dealing with policyholder data. This error indicates that the system cannot find an address associated with the policyholder in the database, which is necessary for processing transactions or generating documents.
  Causes:
  
  Missing Address Data: The policyholder's address information has not been entered or is incomplete in the system.
  Incorrect Policyholder Data: The policyholder's data may be incorrectly configured or linked to the wrong address record.
  Data Synchronization Issues: If the system relies on external data sources or integrations, there may be synchronization issues leading to missing address information.
  Inactive or Deleted Address Records: The address record may have been marked as inactive or deleted, making it unavailable for the policyholder.
  
  Solutions:
  
  
  Check Policyholder Data:
  
  Navigate to the policyholder's master data in the SAP system.
  Verify that the address fields are filled out correctly and completely (street, city, postal code, country, etc.).
  
  
  
  Update or Create Address:
  
  If the address is missing, enter the required address information.
  If the address exists but is marked inactive, consider reactivating it or creating a new address record.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify discrepancies in the policyholder data.
  Ensure that the policyholder is correctly linked to the address record.
  
  
  
  Integration Checks:
  
  If the address data is sourced from an external system, check the integration settings and ensure that data is being transferred correctly.
  Look for any error logs or messages in the integration process that might indicate issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to the specific module you are using for additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing policyholder data, such as BP (Business Partner) for managing addresses.
  User Roles and Permissions: Ensure that the user has the necessary permissions to view and edit policyholder data.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  
  By following these steps, you should be able to resolve the ICL195 error and ensure that the policyholder's address information is correctly maintained in the SAP system.