How To Fix ICL194 - No coverage referrals exist with the claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 194

• Message text: No coverage referrals exist with the claim

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL194 - No coverage referrals exist with the claim ?

  The SAP error message ICL194, which states "No coverage referrals exist with the claim," typically occurs in the context of SAP's Claims Management module, particularly when dealing with insurance claims. This error indicates that the system cannot find any coverage referrals associated with the claim being processed. Here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Coverage Information: The claim may not have any associated coverage details, which could be due to data entry errors or incomplete information.
  Incorrect Claim Status: The claim might be in a status that does not allow for coverage referrals to be processed.
  Configuration Issues: There may be issues with the configuration of the insurance product or coverage types in the system.
  Data Synchronization Issues: If the system relies on external data sources for coverage information, there may be synchronization issues or delays.
  Policy Expiration: The insurance policy related to the claim may have expired, leading to the absence of coverage referrals.
  
  Solutions:
  
  Verify Coverage Details: Check the claim to ensure that all necessary coverage information has been entered correctly. This includes verifying policy numbers, coverage types, and effective dates.
  Check Claim Status: Ensure that the claim is in a status that allows for processing coverage referrals. If necessary, update the claim status.
  Review Configuration Settings: Consult with your SAP administrator or configuration team to ensure that the insurance product and coverage types are correctly set up in the system.
  Data Refresh: If the system relies on external data, ensure that the data has been refreshed and is up to date. This may involve running data synchronization jobs or checking for updates from external systems.
  Policy Verification: Confirm that the insurance policy associated with the claim is active and has not expired. If it has expired, you may need to address the policy renewal or update the claim accordingly.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP's support portal for any relevant notes or documentation related to error ICL194. There may be specific patches or updates that address this issue.
  User Training: Ensure that users involved in claims processing are adequately trained on how to enter and manage coverage information in the system.
  Consulting with SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  By addressing the potential causes and implementing the suggested solutions, you should be able to resolve the ICL194 error and ensure that coverage referrals are correctly associated with claims in your SAP system.